Rental Policies And Information
Trailhead Adventures highly recommends reservations for vehicle rental, but walk-in inquiries are welcome. Reservations require a 50% deposit at the time of booking. Your vehicle is reserved rain or shine, so plan accordingly. For multiple-day reservations the vehicle must be returned back to the resort each night by 6 p.m. and can be picked back up the following morning at 9 a.m. UTV rentals cannot be trailered to a different location.
Please call 276-945-3089 to cancel your reservation. Cancellations cannot be made online.
All cancellations will be charged a $50 cancellation fee.
Trailhead will issue a full refund minus the $50 cancellation fee if cancellation is made at least 48 hours prior to the reservation start time.
Trailhead will not issue refunds for cancellations made within 48 hours of the reservation start time.
We offer a one-time courtesy reservation rescheduling if the change to the reservation is made at least 48 hours before the reservation start time. Rescheduling is based on rental availability, and the new reservation must take place during the current riding season.
You must be 21 years of age or older with a valid driver’s license to rent a vehicle (exception: Slingshots require the renter to be 25 or older). The driver’s license must be presented on the day of your rental. NO EXCEPTIONS. If you are unable to present your driver’s license on the day of your rental, you will not be permitted to operate the vehicle and you will forfeit your rental fee.
A passenger is someone who will strictly remain a passenger and WILL NOT drive the rental vehicle. Passengers must be able to grasp the hand holds and firmly plant their feet with their backs fully against the back seat rest. Seatbelts must be worn and buckled property. All passengers must wear a helmet and fasten it properly.
Mandatory Damage Waiver Program
Ensure you have a great ride with Damage Waiver options that limit your out-of-pocket expenses should you damage the vehicle during your ride. The accidental damage waiver rental protection options are as follows:
- Minimum Protection: For no additional cost, renter is responsible for the first $3,000 of any damages to the vehicle (including parts, labor, loss of use). All additional damage charges will be waived.
- Maximum Protection: For $15 per day, renter is responsible for the first $1,500 of any damages to the vehicle (including parts, labor, loss of use). All additional damage charges will be waived.
IMPORTANT: On the day of your rental, Trailhead ATV Resort will preauthorize on your credit card the full damage waiver amount based on the waiver you purchase. The full amount of the damage waiver MUST be available in order to rent the vehicle. NO EXCEPTIONS.
The damage waiver is used to cover loss, damages and expenses associated with the operation of your rental. The list of charges below is an example of the kinds of fees that may be incurred in the event of a loss. It is our policy to charge the credit card in full once damage has been observed.